Refund & Returns Policy

Effective Date: March 16, 2026

At Shree Shakti, we want you to be completely satisfied with your purchase.

This Refund & Returns Policy outlines your rights and our procedures in accordance with UK consumer protection laws.

1. Eligibility for Refunds or Returns

You may request a refund or exchange if:

  • The product is faulty, damaged, or not as described

  • You received the wrong item

Please note:

  • For hygiene and safety reasons, certain items (e.g., vape products, e-liquids) cannot be returned once opened.

  • You must contact us within 14 days of receiving your order to request a return.

2. How to Request a Return or Refund

To request a refund or exchange:

  1. Email us at sslcashandcarry@gmail.com with:

    • Your order number

    • Product name(s)

    • Reason for return

  2. We will review your request and provide instructions for returning the item if eligible.

  3. Do not send items back without prior approval.

3. Return Shipping

  • Customers are generally responsible for return shipping costs unless the product is faulty or incorrect.

  • We recommend using a tracked shipping service to ensure safe delivery.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 14 business days using the original payment method.

  • Shipping costs are non-refundable unless the item was faulty or sent incorrectly.

5. Exchanges

  • If you prefer an exchange for the same product or a different item, we will process it after we receive the returned item.

  • Exchanges are subject to availability.

6. Faulty or Damaged Items

If your item is faulty or damaged on arrival:

  • Contact us immediately at sslcashandcarry@gmail.com.

  • We may request photos or evidence of the damage to process your refund or replacement.

  • We will cover the return shipping costs in this case.

7. Consumer Rights

Under UK law, you have the right to:

  • Receive goods that are of satisfactory quality, fit for purpose, and as described

  • Request a refund, repair, or replacement if goods are faulty

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

8. Contact Us

For questions, issues, or to initiate a return:

Contact number: 07956166847
Email: sslcashandcarry@gmail.com
Address: Unit 11A, Victory Close, Fulmer Way, Wickford, SS11 8YW, UK